Returns & Exchanges

1. Return Policy Overview

  • 30-Day Window: Returns accepted within 30 days of delivery
  • Condition Requirements: Items must be unworn, unwashed, and undamaged with original tags attached
  • Proof of Purchase: Original receipt or order number required

2. Non-Returnable Items

  • Swimwear (hygiene reasons)
  • Earrings (for health safety)
  • Final sale items (marked at purchase)
  • Custom/monogrammed pieces
  • Used or damaged merchandise

3. Return Methods

Online Returns:

  1. Initiate return through your account
  2. Print prepaid return label (U.S. only)
  3. Drop at carrier location
  4. Allow 7-10 days for processing

International Returns:

  • Customer pays return shipping
  • Recommended insured mail
  • Include customs declaration as “Returned Goods”

4. Refund Processing

  • Timeline: 5-7 business days after receipt
  • Method: Original payment type
  • Deductions:
    • Original shipping costs (unless our error)
    • $6.99 return label fee (U.S. orders)

5. Exchange Options

We currently offer:

  1. Instant Exchange:
    • Return original item
    • Immediately purchase replacement
    • Price adjustments applied
  2. Store Credit:
    • Issued via email
    • No expiration
    • Bonus 10% for credit conversions

6. Damaged/Defective Items

Resolution Process:

  • Contact us within 48 hours of delivery
  • Provide photos of issue
  • We’ll cover return shipping
  • Options: Replacement or full refund

7. Holiday Extensions

Extended return periods:

  • Christmas purchases: Until January 15
  • Black Friday/Cyber Monday: Until January 10
  • Valentine’s Day purchases: Until March 1

8. Return Status Tracking

Monitor your return:

  • Through your online account
  • Via carrier tracking
  • Email notifications at each stage
  • Contact us if unresolved after 14 days

9. Luxury Item Returns

Special requirements for:

  • Items over $300: Signature return required
  • Leather goods: Original dust bags mandatory
  • Jewelry: Must include authenticity cards

10. Sustainability Option

Donation Program:

  • Receive 15% credit for donating returns
  • Items sanitized and given to charity
  • Available for eligible gently-used items

For fastest service, please initiate all returns through our online portal. Allow 24-48 hours for customer service responses during peak periods. All return policies apply to regular-priced merchandise only – sale items may have different terms.